🔹 1. Are all your products handmade?
Yes, every item is handcrafted by skilled Moroccan artisans in Fez. We honour traditional craftsmanship, using time-tested techniques passed down through generations.

🔹 2. Can I customise the size, shape, or colour?
Absolutely! All our ceramic sinks and mosaic tables are made to order. You can request custom dimensions, colours, or patterns. Simply email us at support@britsinkstudio.shop with your preferences — we’re happy to help.

🔹 3. How long will my order take to arrive?
Production times:

• Ceramic Sinks: 1–3 weeks

• Mosaic Tables: 1–4 weeks

Once your item is ready, we ship via FedEx Express. Delivery to the UK typically takes 4–7 business days.

🔹 4. Is shipping really free?
Yes! We offer free shipping to the UK and worldwide. There are no hidden fees — what you see is what you pay.

🔹 5. Will I receive a tracking number?
Yes, once your item is dispatched, you’ll receive a tracking number by email so you can monitor your delivery every step of the way.

🔹 6. What if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact us within 7 days of delivery with clear photos. Depending on the situation, we’ll offer a replacement or a refund.

🔹 7. Do you accept returns?
We only accept returns if the item is damaged or defective. Due to the custom nature of our products, we’re unable to accept returns for change of mind.

🔹 8. Do you offer wholesale or bulk orders?
Yes, we do! If you’re a retailer, designer, or working on a large-scale project, please email us at support@britsinkstudio.shop with the details. We’ll provide you with a tailored quote.